With consideration of all our guests and our service providers, we have implemented a 24-hour cancellation policy. Any reservation cancelled or rescheduled within the 24-hour window will result in 25% of the service & time being charged to the guest. No call / no show reservations will be charged 100% the services and time reserved.

Our goal is that you love your look - period. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the service.

We offer full exchanges on all products. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product or the full value in a gift card. Returns on hairdryer, curling and flat irons must happen within 14 days. Returned items must be in original box. We can not offer a return or exchange of custom ordered hair extensions.

For the optimal spa experience, we recommend you arrive at least 20 minutes prior to your scheduled appointment to allow yourself time to relax with a beverage and change into your robe and slippers. We ask that no one under the age of 8 is in the spa or salon if they are not receiving services. Please silence your cell phone while in the spa.

At Belfiore we work as a team. Please feel free to receive services from any service provider of your choice, and to switch service providers at any time.

Gift cards may be purchased in person, by telephone or online. Gift cards are not refundable. Gift cards expire 5 years from date of service. We are not responsible for lost or stolen cards. Gift card needs to be presented at time of purchase for redeemption.

For everyone's safety please do not bring pets or children under the age of 6 years with you to your appointment. During enhanced social distancing, children who are not receiving services are not allowed in the salon.

It is important to let your service provider know if you are currently taking any medication. Some medications may alter the effects of chemical services or may be contraindicated with certain body treatments or products.

Gratuities are not included in the price of our services. A 15-20% gratuity is suggested.

We accept cash, all forms of credit cards, SpaFinder, Spa Wish and most HSA spending accounts.

At Belfiore Salon & Spa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you opt in to receive text message communications from us.

When you sign up for our text message program, we may collect your name, mobile phone number, and other contact details you voluntarily provide.

We use your information solely to:

• Send appointment confirmations, reminders, and updates

• Provide promotional offers, discounts, and special announcements

• Share information about services, products, and events

By providing your mobile phone number, you consent to receive text messages from Belfiore Salon & Spa. Message frequency may vary. Standard message and data rates may apply.

You may opt out of text messages at any time by replying STOP to any message. For assistance, contact us directly at 972-771-8411 or staff@belfiorespa.com

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data is stored securely and used only for the purposes outlined in this policy.

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.